Terms and Conditions

                                                               PINK GLOVE CLEANING QUEENS

Payment Policy: You can pay by cash, Venmo, Zelle, and PayPal.

Initial Cleaning Estimate:

We take several factors into account when providing an initial cleaning estimate over the phone. However, our cleaning technicians may require additional time to complete our full scope of service in your home, and we will contact you an hour before your initial cleaning is scheduled to be completed to discuss any unforeseen circumstances. If extra time is needed due to factors such as a higher level of dirt or a significant number of knick-knacks or trinkets, you will have the option to approve the extra time or stay within your original estimate. Please note that Pink Glove Cleaning Queens will never charge your card for any extra time without your consent.

Working in the Home:

To ensure optimal efficiency and safety, our cleaning technicians need to work without distractions. While we make every effort to ensure their safety, we cannot assume liability for the safety of others, including children and pets. Should the cleaning technicians be unable to work without distractions that affect their normal speed, Pink Glove Cleaning Queens reserves the right to charge for the extra time spent in the client's home. If a cleaning technician feels their personal safety is in danger due to actions by the client, the client's guests, or animals, the client will be liable for the full cost of the service. If you smoke in your home, we kindly request that you refrain from smoking around the cleaning technicians due to smoke allergies.

Valuables and Personal Items:

We recommend that you securely store any valuable items, including jewelry, cash, important documents, or sentimental belongings, in a designated and locked area during our cleaning sessions.

If you have any concerns about specific items, please communicate with our office beforehand so that we can address your requests appropriately.

Pink Glove Cleaning Queens cannot be held liable for any loss or damage to items that are not properly secured during our cleaning sessions. 

Biohazard:

Pink Glove Cleaning Queens values the health and safety of our employees, and it is important that we are informed of any potential biohazard situations. These may include mold, rodent or bug infestations, or human or pet waste. If a biohazard situation is detected, our cleaning technicians will be unable to provide service, and you will be charged the full rate of cleaning. Follow-up service cannot be performed until documentation is presented showing that the situation has been resolved.

Safety:

Our top priority is the safety of our clients and cleaning technicians. To maintain safety standards, Pink Glove Cleaning Queens is insured and bonded and is unable to perform any cleaning from anything higher than a three-step ladder. Heavy or large furniture must be moved away from the walls to clean behind them, but our cleaning technicians cannot move furniture, appliances, or other heavy objects to prevent damage and ensure safety.

Time of Service:

Due to our dynamic schedule and the fact that cleaning times vary, it is difficult to commit to an exact arrival time, except for early morning appointments. Our service hours are between 8:00 a.m. and 5:00 p.m., and we aim to arrive at your home within a one-hour window of the estimated time provided.

Entry to the Home:

We offer three entry options:

• The client may choose to be present at home to grant access to our cleaners on the day of the service. The client should ensure that the home is prepared for cleaning. If the cleaner is turned away or no one is home, the client will be charged half the service price for that day.
• The client can provide a garage door opener or code to gain entry. If the code provided is incorrect, resulting in lockout, and the cleaner cannot gain access, the client will be charged a cancellation fee of half the price of the day’s service.
• The client can purchase a lockbox to store a key and provide the passcode to Your Company Name. If the key is not in the lockbox or the code does not work when the cleaner arrives to clean the home, the client will be charged a cancellation fee of half the price of the day's service. Your Company Name will not be held liable for theft or damages if the client chooses to leave a key in an unsecured location

Home Alarm Systems:

Pink Glove Cleaning Queens will not be responsible for any false-alarm charges resulting from code changes that are not communicated before service.

Schedule Changes, Cancellation of Service:

Clients should provide a 48-hour notice for rescheduling, adding, skipping, or canceling service. Failure to give sufficient notice will result in a 25% charge of the cleaning fee, while same-day cancellations will be charged half the service rate.   Balance is required in full on the day of service.  

Price Increases:

Clients will receive advance notice of any price changes. Pink Glove Cleaning Queens reserves the right to raise prices at any time. 

Pets: 

Pets should be placed in a secure area of the home or garage during cleaning for their safety and the safety of our cleaning technicians. Our cleaners cannot clean animal feces to avoid cross-contamination. 

Breakage:

Pink Glove Cleaning Queens cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Pink Glove Cleaning Queens will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection. 

Damage:

The client should point out any damage to surfaces during the walkthrough and before the service begins.Pink Glove Cleaning Queens is sometimes called in to correct the damage that was already there or that another cleaning company was responsible for. In this case, we may require that the client sign off on a pre-existing surface damage waiver.

In areas of the home with extreme clutter, Pink Glove Cleaning Queens reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs. 

Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner. 

Non-Solicitation of Employees:

When a client enters into an agreement for services with Pink Glove Cleaning Queens, the client understands that they will pay a [$2,500] training fee to Pink Glove Cleaning Queens if they engage in a working relationship directly with any employee of Pink Glove Cleaning Queens during the course of service other than through Pink Glove Cleaning Queens.